![]() #2: Not Adhering to Amazon’s Terms of Service (ToS)Īmazon’s Terms of Service and Seller Code of Conduct act as a leash for unruly sellers wanting to do things the wrong way. If seller performance is something you struggle with, we recommend switching over to FBA. Fulfillment by Amazon (FBA) sellers, on the other hand, can get negative feedback related to fulfillment removed by contacting customer support. You’ll be greeted with the following interface.Īn example of an email for an excessive order defect rateįulfillment by merchant (FBM) sellers should be more cautious since they’re held to a higher standard. When you Log into your Seller Central account, go to the Performance tab, and click on Account Health. □ Amazon’s Key Metrics for Seller Performance Amazon expects nothing less than excellent customer support and does not hesitate to bring down the ban hammer on sellers that refuse to up their game. Poor seller performance is the most common reason behind account suspensions. If you plan on selling on Amazon, you have to play by their rules. To make sure you have a tight understanding of Amazon’s seller guidelines, let’s look at some of the most common reasons your account could be cut-loose by the firm. □️That’s because once you file an appeal, you should let Amazon customer support know that you’re aware of the issue and are working towards fixing the problem. Still, you should start your own investigation to determine the exact reason(s) your seller account was suspended. Please ship any open orders to avoid further impact to your account.” ![]() Funds will not be transferred to you but will stay in your account while we work with you to address this issue. An account deactivation email goes something like this ✍️: “Dear Seller Your account has been temporarily deactivated. □ Example of Amazon’s Account Deactivation EmailĪmazon will provide a general explanation as to why they suspended your account. This isn’t to say that innocent sellers don’t fall prey to account suspensions most of the time, it has to do with underperforming or violating any one of Amazon’s seller guidelines. Once you know why amazon suspends an account, it’s easier to identify the root cause of the problem. In this blog, our experts will discuss the reasons behind account suspensions and how you can get your Amazon account successfully reinstated! □Why Amazon Suspends an Account We’ve dealt with plenty of suspension cases before and know how to go about reinstating Amazon accounts. Justified or not, an account suspension can cause sleepless nights, especially for those of us who sell on Amazon full-time.ĭespite the severity of the issue, remaining calm and collected is the first step in regaining control of the situation. Having your Seller Central account suspended, however, is an entirely different story. ![]() Refund requests, negative reviews, and out-of-stock inventory are only a handful of issues FBA sellers have to overcome. Jumping over a few hurdles is part and parcel of running an Amazon business.
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